Technology Should Simplify, Not Complicate
Volume I — The Way We Think Essay 05 The primary purpose of technology is not to add more capabilities to an organization, but to eliminate unnecessary complexity. When a system makes work harder instead of easier, it is often a sign that something has gone wrong in the way it was designed. More menus, […]
The Most Valuable Work Is Often Invisible
Is it possible to manage government documents without back-and-forth trips to public offices?
Success Isn’t Launch Day: Success Is What Happens After Launch
Building for Today Is Easy, Building for Tomorrow Is Engineering
Great Systems Are Built Twice
Technology Is Not an IT Decision
We Don’t Sell Software
